Major Digital Government Gains: How Tahwul is Transforming Business Opportunities in Oman
MUSCAT: By the end of December 2025, Oman’s National Government Digital Transformation Programme, Tahwul (2021–2025), achieved an impressive overall performance rate of 94 percent, a significant increase from 73 percent the previous year.
The 2025 annual performance report highlighted that all 3,166 priority government services earmarked for simplification were successfully completed. Additionally, 90 percent of essential services and automatic permits were digitized, encompassing 2,277 out of the 2,523 services projected.
The report also indicated substantial institutional progress, with 85 percent of government entities attaining the necessary level of digital transformation maturity. The average performance across governorates stood at 80 percent. Notably, thirteen institutions reached an advanced level of digital proficiency, while 36 were rated above average, leaving no entities below the specified benchmarks.
Among the standout institutions in 2025 were the Royal Oman Police, National Centre for Statistics and Information, Oman Investment Authority, Telecommunications Regulatory Authority, Public Authority for Special Economic Zones and Free Zones, Governorate of Muscat, Small and Medium Enterprises Development Authority, Ministry of Finance, State Audit Institution, and the Oman Vision 2040 Implementation Follow-up Unit.
Beneficiary satisfaction with digital services rose to 78 percent across 48 government institutions. Furthermore, digital transactions processed through the OmanNet e-payment gateway totaled 45.85 million between January and September 2025. Data exchange via the National Integration Platform surpassed 2.26 billion records by the end of November 2025, demonstrating increased system integration among government entities.
Eng Saeed bin Hamoud al Maawali, Minister of Transport, Communications and Information Technology and General Supervisor of the Tahwul programme, emphasized that 2025 marked a pivotal moment, transitioning from policy and regulatory frameworks to substantial implementation. He stated that the next phase would focus on enhancing digital maturity, fostering innovation, and strengthening proactive digital governance, in alignment with Oman’s long-term development objectives. — ONA
Special Analysis by Omanet | Navigate Oman’s Market
Oman’s transition through the Tahwul Digital Transformation Programme signifies a pivotal shift for businesses, opening avenues for enhanced operational efficiency and service delivery. As 85% of government entities mature in digital capabilities, this creates a fertile ground for smart investors and entrepreneurs to leverage automated services and data-driven insights, ultimately positioning themselves to innovate alongside government advancements. However, as competition intensifies, businesses must also acknowledge the risks associated with rapid technological change and ensure their strategies are adaptable to maintain relevance in this evolving landscape.
