OPA 24 Service Excellence: What Oman’s Best Service Outlet Award Means for Business Investors in Muscat

• By Oman Market
• July 29, 2025July 29, 2025
• institutional excellence OPAZ service quality
• With 0 comments

MUSCAT, JULY 29 — For the second consecutive year, the Public Authority for Special Economic Zones and Free Zones (OPAZ) has been honored with the Best Service Outlet Award in Muscat Governorate for 2024. This prestigious accolade is presented to government entities that participate in the Institutional Excellence System, recognizing OPAZ’s ongoing dedication to enhancing service quality and boosting its standing in global competitiveness rankings.

Dr. Ahmed bin Saif al Ma’amari, Acting Customer Services Manager at OPAZ, remarked, “This accolade underscores the Authority’s commitment to upholding the standards of the Institutional Excellence System, a vital component in realizing the objectives of Oman Vision 2040. It also promotes a culture of continuous improvement within the workplace, aimed at delivering high-quality, efficient services that satisfy the needs of investors and stakeholders.”

The award was determined based on client satisfaction surveys and performance indicators. OPAZ remains focused on advancing institutional excellence, implementing best practices in service provision, and striving for peak performance through innovation and ongoing enhancement.

OPAZ employs highly efficient practices to support investors operating within special economic zones, free zones, and industrial cities. These include integrated service representatives, a one-stop platform for all services, continuous investor care, strategic project account supervisors, ongoing service improvements, streamlined approvals for strategic projects, expedited and clearly defined request processing timelines, an interactive communication center, and instant project initiation approvals.

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OPAZ’s consecutive win as Best Service Outlet underscores Oman’s strategic drive to enhance investor services and streamline regulatory processes, directly aligning with Oman Vision 2040. For businesses, this translates into reduced bureaucratic hurdles and faster project approvals, creating fertile ground for accelerated growth and innovation. Smart investors and entrepreneurs should capitalize on these improvements by exploring opportunities within Oman’s Special Economic Zones and Free Zones, where efficient, one-stop services provide a competitive edge in market entry and expansion.