Cancellation & Refund Policy
Last Updated: July 25, 2025
Thank you for choosing Omanet.om. Our mission is to provide a high-value platform for businesses to connect and grow. This policy outlines our terms regarding cancellations and refunds for the digital services we offer.
1. General Policy
As Omanet.om provides digital, non-tangible, and irrevocable services, we generally do not issue refunds once a service has been activated and the payment is processed. We encourage our customers to carefully read the descriptions of our services before making a purchase.
2. Services Covered by this Policy This policy applies to all paid digital services offered on Omanet.om, including but not limited to:
- Business Listing Subscription Plans (e.g., Premium, VIP packages)
- Advertising Packages (e.g., banner ads, featured placements)
- “Best Of” List Inclusion Fees
- Event Listing Fees
3. Cancellation of Subscription Services You may cancel your subscription at any time through your user dashboard or by contacting our support team.
- Monthly Subscriptions: When you cancel, your subscription will remain active until the end of the current monthly billing cycle. You will not be charged for the subsequent months. No refunds or credits will be provided for partial months.
- Annual Subscriptions: When you cancel, your subscription will remain active until the end of the current annual term. No refunds or credits will be provided for the remaining period of the subscription.
4. Refund Eligibility Refunds are only considered under the following specific circumstances:
- Technical Failure: If you paid for a service that was not delivered due to a verifiable technical fault from our end, you may be eligible for a full or partial refund. You must report this issue to
[email protected]within 7 days of the transaction. - Billing Error: In case of a proven accidental double-billing or other billing errors, a full refund for the erroneous charge will be issued.
5. Non-Refundable Scenarios We do not issue refunds in the following cases:
- You are not satisfied with the results of your listing or advertisement (e.g., number of leads, clicks, or views).
- You have changed your mind after purchasing a service.
- You forgot to cancel your subscription before the renewal date.
- Your account is suspended or terminated due to a violation of our Terms of Service.
6. How to Request a Refund To request a refund, please email our support team at [email protected] with the following information:
- Your username and registered email
- Transaction ID or receipt
- A clear explanation of why you are requesting a refund
Our team will review your request and respond within 5-7 business days.
7. Policy Changes Omanet.om reserves the right to modify this Refund Policy at any time. We will notify users of any significant changes.
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