Oman’s Digital Transformation Soars by 80%: Implications for Investors and Entrepreneurs

• By Observer Web Team
• July 26, 2025July 26, 2025
• digital transformation government services Oman
• With 0 comments

Muscat – The National Program for Digital Transformation (Tahawul) is reporting an 80 percent increase in overall performance since its inception, with results as of May 2025 reflecting strong advancement. This marks a 19 percent improvement compared to the same period last year, underscoring the effectiveness of the strategies implemented and the progress made in digital and organizational frameworks. These developments aim to propel Oman towards a highly efficient digital government that prioritizes speed and service quality.

The average readiness of government institutions for digital transformation has reached 81 percent, an increase of seven percent over the previous year. Additionally, the digital infrastructure within these institutions now stands at 86 percent readiness. Simplification efforts have streamlined procedures for 96 percent of prioritized government services, including 381 services refined in the Manjam laboratories dedicated to simplifying governmental processes.

Currently, 74 percent of these key services have been digitized. Between January and May 2025, 48 government agencies completed over 11.4 million digital transactions. Furthermore, 33 advisory sessions focused on digital transformation have been conducted, and 4,100 services have been documented in the digital guide for government services.

Dr. Ali bin Amer Al-Shidhani, the Undersecretary for Communications and Information Technology at the Ministry of Transport, Communications, and Information Technology, and Chairman of the Technical Committee for the Government Digital Transformation Program, emphasized that the results showcase the collective efforts and commitment of government institutions towards establishing a promising digital government. He commended the institutional synergy with the program’s vision, which demonstrates an adeptness at navigating digital changes with purpose.

Al-Shidhani reiterated that the "Transformation" program will continue to enhance digital service efficiency, upgrade infrastructure, and digitize even more services, aligning with Oman’s ambitious goals for a renewed renaissance.

Noteworthy milestones from the National Government Digital Transformation Program (Tahawul) include the launch of a unified government services portal, which hosts 23 services from various agencies. The portal attracted 35,746 users and facilitated 3,905 service requests. A visual library section has also been established in sign language to enhance accessibility for individuals with disabilities.

The electronic payment gateway, OmanNet, is fully operational and has significantly increased electronic transaction volumes while mitigating fraud risks. During the first quarter of this year, 14.5 million digital transactions were executed on the platform.

Additionally, the electronic document and records management system "Wusool" has garnered over 17,000 active users, with more than 1.5 million documents created across 20 government entities. The first half of 2025 saw approximately 1.57 million digital transactions authenticated electronically, along with 163 million data records exchanged through the National Electronic Integration Platform. Over 90 digital community consultations were also conducted to further engage citizens in the digital transformation process across Oman.

The National Government Digital Transformation Program operates under the umbrella of the National Digital Economy Program. The Ministry of Transport, Communications, and Information Technology, alongside all government agencies, has developed a comprehensive roadmap and implementation plan covering 2021-2025 to achieve a fully digital government focused on principles of governance and the integration of emerging technologies, ultimately delivering a cohesive digital experience.

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The significant 80% increase in performance of the National Program for Digital Transformation (Tahawul) underscores a pivotal shift towards a more efficient digital government in Oman. This creates opportunities for businesses to leverage improved digital services and infrastructure while also necessitating that investors remain vigilant to adapt to rapid technological advancements. Entrepreneurs should consider capitalizing on this digital momentum, especially in sectors that enhance or utilize these government services.